Last Updated: 19th January 2025
Ripple (referred to as “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.
By using Ripple’s website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We may collect and process the following types of information:
a. Information You Provide to Us
- Personal Information: Name, email address, phone number, billing address, and payment details when you purchase our services.
- Account Information: Login credentials, including usernames and passwords, for creating accounts or accessing specific features.
- Communications: Any messages or inquiries sent through our contact forms, emails, or customer support channels.
b. Information We Collect Automatically
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Information about your interactions with our website, including pages viewed, time spent, and actions taken.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and track analytics.
c. Information from Third Parties
We may receive information from third-party platforms, such as advertising networks, analytics providers, or social media platforms, based on your interactions with those services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our services.
- To process payments and transactions.
- To respond to your inquiries and offer customer support.
- To send you updates, promotional content, or other communications.
- To analyse usage patterns and improve our website and services.
- To detect, prevent, and address technical issues or security threats.
- To comply with legal obligations or enforce our terms and policies.
3. Sharing Your Information
We may share your information with third parties under the following circumstances:
a. Service Providers
We may share your information with vendors or partners who perform services on our behalf, such as payment processors, hosting providers, and analytics services.
b. Legal Compliance
We may disclose your information if required to do so by law, court order, or other legal processes, or to protect our rights and interests.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new ownership entity.
4. Your Rights and Choices
You have the following rights regarding your personal data:
- Access and Correction: You can request access to or correction of your personal information.
- Data Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
- Opt-Out of Marketing: You can opt out of receiving promotional communications from us by following the instructions in our emails or contacting us directly.
- Cookie Preferences: You can manage or disable cookies through your browser settings.
To exercise any of these rights, please contact us at [email protected]
5. Data Security
We implement industry-standard measures to protect your personal information from unauthorised access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. Please ensure you use strong passwords and take other precautions to protect your account.
6. Retention of Data
We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. By using Ripple’s website, you consent to our use of cookies. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy [link to Cookie Policy if applicable].
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.
9. Children’s Privacy
Ripple’s services are not directed at children under the age of 13, and we do not knowingly collect personal information from them. If you believe we have collected information from a child, please contact us, and we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services constitutes acceptance of these changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Ripple Email: [email protected]
Thank you for trusting Ripple with your information.